Judul : CAC defends new AI portal amidst complaints
link : CAC defends new AI portal amidst complaints
CAC defends new AI portal amidst complaints
The Corporate Affairs Commission has said its newly deployed Artificial Intelligence-driven registration platform, the Intelligent Companies Registration Portal, now handles over 11,000 company registration and compliance cases daily.
According to the commission, the portal recently processed 8,000 name reservation requests in a single day.
It noted that this same task used to take at least two weeks to complete under the old manual process.
The commission clarified in response to complaints of poor service delivery and technical hitches on its newly launched Artificial Intelligence-powered registration portal.
A statement signed by the management of the Corporate Affairs Commission and sent to our correspondent on Sunday pleaded for patience in direct response to teething challenges and complaints from users, particularly legal practitioners and business owners, over alleged glitches and delays on the agency’s newly deployed online registration portal.
However, the commission dismissed claims
insinuating poor service delivery and falsely portraying it as a threat to the ease of doing business in Nigeria.
The statement said, “In accordance with provisions of the Data Protection Act,2023, the Commission in its newly deployed Intelligent Companies Registration Portal, introduced additional security checks to, amongst others, prevent users from surrendering their access to third parties or operating multiple suspicious accounts.
“The ICRP requires that for each transaction with the CAC, a One Time Passcode, OTP must be generated, and it goes straight to the email or phone number of the original account holder.
“The newly deployed ICRP is no doubt a cost-effective system for our valued customers, as they no longer lose money on checking availability.
“The innovation has ensured that customers only proceed to payment after securing the name.
“The ICRP has so far been speedily responding to applications as it now treats over 11,000 cases per day.
“Interestingly, as of Friday, 16th July, 2025, 8,000 Name Reservation requests were received and processed.
“This is no doubt a feat that hitherto requires a minimum of 2 weeks to complete.”
Defending the portal’s performance, the CAC said the system had “greatly improved service delivery” and noted that over 3,000 emails are now handled daily, a volume that necessitated its automation drive.
Although the Commission admitted the transition phase came with “some expected teething challenges,” it assured customers that feedback from stakeholders was being integrated.
“We are not unmindful of complaints, but we are fully committed to delivering better quality services.
“The portal will soon perform optimally as a true champion of service excellence,” it said.
On the issue of registration delays due to data verification, the CAC clarified that glitches from the National Identity Management Commission had prompted it to adopt alternative technology to verify users’ details, while also ensuring real-time payments through expanded gateway options.
“The Commission already forwarded a request for additional payment gateways, and it is receiving due attention,” it noted, adding that the ICRP integrates with trusted partners such as Remita for stamp duty and service payments.
To enhance data privacy and curb abuse, the CAC said its new portal complies with the Data Protection Act 2023, introducing stricter access controls including mandatory OTP authentication per transaction.
“This ensures users do not surrender access to third parties or operate suspicious accounts,” CAC said.
Reaffirming its stance on reform, the CAC described the AI portal as a “customer-centric innovation” built to align with global best practices and improve Nigeria’s ease of doing business rankings.
“Our goal remains simple: to emplace processes and frameworks that will stand the test of time in corporate service delivery,” the Commission stated.
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