Judul : Customs Employee Abuse of Rider Due to 5-Minute Order Delay, Ends with Hundreds of Riders Surrounding
link : Customs Employee Abuse of Rider Due to 5-Minute Order Delay, Ends with Hundreds of Riders Surrounding
Customs Employee Abuse of Rider Due to 5-Minute Order Delay, Ends with Hundreds of Riders Surrounding
Best for you – This is the image of a customs officer who harassed an ojol driver because his order was 5 minutes late.
As for the customs employee with the initials T, who is now raging and abusing the ojol driver, is now under the spotlight.
The so-called work at the customs office is harassing online taxi drivers because they are 5 minutes late in delivering their orders.
As a result, T ended up being surrounded by hundreds of motorcycle taxis at his house.
At first, T admitted to working in the shipping industry.
Until T's real profession was revealed.
Local RT leader, Nursalim, explained that T's statement regarding his profession is inaccurate.
She mentioned that T is actually a customs officer working in Kalimantan.
"Service (meaning). Maybe because of the high tone, it sounds like sailing. He works at the Customs," he said.
Nursalim also explained that T went back to his hometown because his father had just arrived from performing the pilgrimage.
"(Ayah T) Just returned from the Hajj, by day, by night it was already a commotion," he added.
However, according to the identity documents obtained by the police, T's status is still recorded as a student.
Previously, T admitted to working as a seafarer, allegedly a sailor.
She was angry because her order was 5 minutes late.
Venting his anger, T abused the ojol driver.
Eventually, T became the target of hundreds of Shopee Food drivers from Yogyakarta on Saturday (7/5/2025) early in the morning.
His house in Godean was visited by drivers who were chasing him to demand accountability.
As previously reported, T is suspected of assaulting a driver and his girlfriend while delivering food orders.
A five-minute delay triggered the problem, leading to an argument and chaos on Thursday (7/3/2025) night.
T who knew his house was surrounded by a crowd then took cover.
Initially, he chose Mapolsek Godean as a safe place.
Then he was transferred to Polresta Sleman.
Figure T is the person who ordered food and got involved in a conflict with driver AD and his girlfriend AM.
T at that time mocked AD by asking how many stars he should be given because he was late in delivering the order.
The one who called himself a sailor also did not accept AM's interruption because he was trying to help explain the cause of the delay.
T took the phone and then angrily scolded AM, who was recording with a mobile phone.
When raging, T was blocked by several people suspected to be his family, but a voice of abuse can be heard in the video towards AM.
Finally, AD and AM, who were separated by the residents, could escape and leave.
AM did not wait long and reported to the police, including the medical report.
He has been detained by the Sleman Regency Police and was also confronted by the crowd in front of the police station to apologize.
A video of T also spread, where T personally apologized to the driver and the victim's girlfriend.
T admits to feeling sorry for his actions and accepts the subsequent legal consequences from the police.
Quoting from the X account @merapi_uncover, the full chronology of the event is rewritten.
A Shopee Food driver with the initial AD (25) and his girlfriend AM (24) experienced unpleasant treatment and physical violence from a customer in Bantulan, Yogyakarta, on Thursday night, July 3, 2025.
This incident started from the delay in delivery due to traffic and the Shopee Food app's automatic double order system.
At 19:00 WIB, AD and AM were in Godean, Yogyakarta, after dinner and buying cat food.
Both decided to continue their AD activities as a Shopee Food driver while heading towards Ketingan, their residence, to avoid the back-and-forth trip from Seturan.
AM picked up AD because night deliveries often go to remote locations.
Around 19:30 WIB, AD received a double order from the Shopee Food system.
Knowing the order from the second location (restaurant) often takes a long time—up to an hour—AD contacted the first customer via chat to explain the double order situation and asked if the order was urgent.
However, the customer immediately called back with an irritable tone, demanding timely delivery without considering AD's explanation.
AD then accelerated towards the first location of a cafe.
Upon arriving there around 19:45 WIB, the order was still being processed, so they had to wait.
After the order was completed, they rushed to the second location, where, as expected, the order was still being processed.
AD and AM have informed the restaurant that the customer is angry due to the delay.
AM also contacted the first customer (coffee) through chat, suggesting to choose the priority option in the app if they are in a hurry, but did not receive a response.
After the order from the second location was completed around 20:15 WIB, AD and AM immediately delivered the first order to a customer in Bantulan area.
They were delayed by heavy traffic on the road due to a cultural parade, according to information from local residents.
ADdan AM is able to find an alternative route, while informing the second customer through chat that they are experiencing traffic congestion.
The customer only replied, "Let the stars speak," which made AM feel uncomfortable.
The order finally arrived at the location around 20:45 WIB, about 5 minutes late compared to the app's estimate.
To anticipate the escalating situation, AM began recording the incident using his phone.
When AD handed over the order, customer T, with a challenging tone, asked, "How many stars do you want to give, Sir?"
AD politely replied that a 5-star rating would greatly help his work performance, while explaining the situation of automatic double orders from the system.
However, T did not accept that explanation.
AM tried to help explain the automatic double order mechanism, but the situation is getting more heated.
T admitted to being a sailor, which triggered an argument.
Tension escalated when a man, suspected to be a family member or relative of T, suddenly dragged AM by lifting his collar, causing abrasions on AM's hands and face from the fingernails.
AM also admitted that he was pulled by two people, one of whom is a man seen in the video, on both sides of his head, causing his glasses to fall off.
AM was shocked and couldn't record everything because his phone memory was full. He tried to do a live stream on Instagram, but the situation got worse.
Fortunately, the locals finally came to separate the fight.
However, AM admitted that the initial efforts of the customer's family to "separate" ended up resulting in further intimidation and violence against him.
AD and AM finally managed to leave the location after the residents intervened.
According to the victim's testimony, this incident left physical injuries on AM, including abrasions on the hands and face, as well as psychological trauma for both of them.
AM hopes that the authorities can process this case quickly and fairly.
"This incident has left not only physical but also psychological wounds. I hope there is justice for us," said AM.
Visum is handed over
Meanwhile, in his Facebook post, AM admitted that he had undergone a medical examination and submitted the results to Sleman Regency Police.
She thanked all Shopee Food drivers in Yogyakarta who helped spread this case.
According to him, there are also many who offer legal assistance for further legal processes.
Currently, he is waiting for the police if they want to summon and interrogate him.
She also apologized to the people who sent personal messages to AM, which she didn't have time to reply to.
This is because AM wants to calm down after the alleged bullying.
Quoting TribunJogja, early Saturday, July 5, 2025, hundreds of online drivers in orange jackets surrounded a resident's house in Bantulan, Godean, Sleman, Yogyakarta.
That action is called a solidarity action following the alleged abuse against AM, the girlfriend of a Shopee Food driver named AD.
The head of the Criminal Investigation Division of Sleman City Police, AKP Wahyu Agha Ari Septyan, has confirmed that the initial cause of the incident was the delay in delivering the order.
"Delayed in delivering because of a double order from the driver. In that situation, the community felt dissatisfied with the delay, leading to an argument," he said.
A fight led to suspected abuse against AM, who had scratches and felt his hair was pulled.
"Pacar drivernya has scratches and feels like he was pulled by the hair," explained Agha.
This incident was reported to Polresta Sleman on the early morning of July 4th around 02.00 WIB.
The mass driver went online and approached T's house at early morning of July 5, but T had already taken refuge at Godean Police Station and was moved to Sleman Regency Police.
Massa is moving to Polresta Sleman demanding an apology.
"Massa approached the Polresta around 02.00 in the morning. The main point was that the person concerned asked for forgiveness," said Agha.
T apologized in front of the officers, but the crowd remained unsatisfied and moved back to Bantulan.
At Bantulan intersection, the police blocked to prevent anarchist actions, but the crowd destroyed public facilities, including the Godean Police Station's car.
Police continue to try to calm the situation to prevent further riots.
Some of this article has been published in Tribun Jambi
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